Customer service
We aim to respond to all customer queries within one business day.
Get in Touch
- Support hours
Monday to Friday
09:00 to 17:00 (South Africa time)
excluding public holidays
- Contact channels
- WhatsApp: 060 809 2073
- Email: martin@gowga.com
Order support
If you contact us about an order, please include your order number and the email address used at checkout.
Delivery & Orders
Delivery overview
We deliver orders within South Africa using reputable courier partners. Delivery timeframes depend on your location and the courier network.
Dispatch times
Orders are typically processed within 1 to 3 business days after payment is confirmed, unless stated otherwise on the product page (for example, during a limited drop or pre-order period).
Delivery timeframes
Major centres: typically 1 to 4 business days after dispatch.
Regional areas: typically 2 to 7 business days after dispatch.
These timeframes are estimates and may vary due to courier delays, weather, public holidays or service disruptions.
Tracking
Where available, tracking details will be sent to you by email once your order has been dispatched.
Delivery address and access
Please ensure your delivery address is correct and that the courier can access the property. If a delivery attempt fails due to an incorrect address or lack of access, re-delivery costs may apply.
Risk and delivery
Please ensure your delivery address is correct and that the courier can access the property. If a delivery attempt fails due to an incorrect address or lack of access, re-delivery costs may apply.
International orders
If we make international delivery available from our website, shipping costs, delivery timeframes and any applicable import duties or taxes will be displayed at checkout. Import duties and taxes (if applicable) are the responsibility of the customer unless we state otherwise.