Shipping and returns
Shipping
Shipping fees (or any free-shipping thresholds) will be shown at checkout. If a shipping promotion applies, it will be displayed before you complete payment.
Returns and refunds
change of mind
If you change your mind, you may return unused items in their original condition and packaging within 7 days of delivery, provided the product has not been used, burned, opened in a way that makes it unsuitable for resale, or damaged after delivery. Return shipping for change-of-mind returns is for your account unless we agree otherwise. Once we have received and inspected the return, we will process any approved refund within a reasonable time.
Damaged items on arrival
If your order arrives damaged, please contact us within 48 hours of delivery and include clear photos of the damage and the packaging. We will assess the claim and, where appropriate, arrange a replacement or refund.
Defective or faulty goods
In terms of South African consumer law, customers generally have rights relating to defective goods. If a product is defective, please contact us as soon as possible with your order number and supporting photos. Where applicable, we will repair, replace, or refund in line with the law and the circumstances.
Non-returnable situations
We may refuse a return where the product has been used or burned, where the original packaging is missing in a way that prevents resale, or where damage occurred after delivery due to misuse or failure to follow standard candle safety.
How to request a return
Please contact us on WhatsApp or email with your order number and the reason for the return. We will provide return instructions and the return address.