Privacy policy
Overview
This policy explains how Gowga (Pty) Ltd processes personal information when you use our website, place an order, subscribe to updates, or contact us. We aim to comply with South African data protection law, including the Protection of Personal Information Act, 2013 (POPIA). Where applicable, we also aim to align with internationally recognised privacy principles.
What we collect
We may collect information you provide such as your name, email address, mobile number, delivery address, and order details. We may also collect limited technical information such as device and browser data, IP address, and website usage data via cookies or similar technologies.
Why we collect it
We process personal information to fulfil orders, deliver products, provide customer service, send order confirmations and delivery updates, improve our website, prevent fraud, and send marketing messages where you have consented or where permitted by law.
Marketing and consent
If you subscribe to our list, we may send you updates about drops, product availability, and occasional brand content. You can opt out at any time using the unsubscribe link in emails or by contacting us. If you provide a WhatsApp number, we will only message you where you have opted in.
Sharing and operators
We may share necessary information with service providers who help us run our business, such as payment processors, couriers, website hosting providers, and email service providers. These parties process information on our instructions where applicable.
Cross-border processing
Some service providers may store or process data outside South Africa. Where this occurs, we take reasonable steps to ensure appropriate protection.
Security
We take reasonable technical and organisational measures to protect personal information against loss, misuse and unauthorised access. No system is completely secure, and you use the internet at your own risk.
Your rights
You may request access to your personal information, request correction, object to certain processing, or request deletion where applicable. To make a request, contact us at martin@gowga.com.
Cookies
We use cookies to help the website function and to understand how visitors use the site. You can adjust cookie settings in your browser. Disabling cookies may affect site functionality.