E-commerce Disclosures

Supplier name: Gowga (Pty) Ltd
Registration number: 2026/009130/07
Physical address: The Station, 63 Peter Place, Bryanston, 2191, South Africa
Contact email: martin@gowga.com
WhatsApp: 060 809 2073

Description of goods
Gowga sells premium, design-led candles. Product descriptions, images, sizes, scent notes and any included items are described on the relevant product pages.

Pricing
All prices are shown in South African Rand (ZAR) unless stated otherwise. Prices shown on the website may change without notice. Any delivery charges, free-delivery thresholds or promotions will be shown at checkout before you place an order.

VAT
If VAT is applicable, the checkout will indicate whether prices include VAT. If VAT registration details become applicable, these will be provided on tax invoices where required.

Order process and acceptance
When you place an order, you will receive an order confirmation email. An order is only accepted once payment is successfully processed and the order is confirmed by us. We reserve the right to cancel an order if there is a pricing error, stock unavailability, suspected fraud, or any other reasonable basis permitted by law. If we cancel an order after payment, we will refund you.

Payment methods and security
Payments are processed through secure third-party payment processors. We do not store your full card details on our servers. Payment options available will be displayed at checkout.

Delivery
Delivery areas, estimated delivery timeframes, dispatch times, and delivery costs are set out in our Delivery and Shipping and returns policies and may be displayed at checkout. Delivery timeframes are estimates and may be affected by factors outside our control.

Returns, refunds and cancellation
Our returns and refunds process is set out in our Shipping and returns policy. Where applicable, returns, refunds or replacements will be handled in line with South African consumer law. For change-of-mind returns, items must generally be unused and in original condition and packaging.

Cooling-off and consumer rights
Where applicable under South African law, certain transactions concluded electronically may be subject to cooling-off rights. If you believe a cooling-off right applies to your purchase, please contact us promptly with your order details so we can assess and assist.

Errors and availability
We aim to keep all product and pricing information accurate. If we discover an error or if a product becomes unavailable after you order, we will contact you and may offer an alternative, a delayed dispatch, or a refund.Record of transaction

We will provide you with an electronic record of your transaction (for example, by email). Please keep your order confirmation and any delivery communications for your records.Customer support and complaints

If you have a complaint or require support, please contact us at martin@gowga.com or on WhatsApp at 060 809 2073. We aim to respond within one business day.Privacy and data protection

We process personal information in accordance with our Privacy policy. By using this website or placing an order, you consent to such processing as set out in that policy